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Friday, September 02, 2016

BBB Warns Consumers About Auto Warranty Company Based In Salisbury


BALTIMORE —The Better Business Bureau of Greater Maryland is warning consumers about a Maryland-based auto warranty company that they said is doing bad business with customers' money.

The BBB has given the Auto Warranty Agency an F rating and officials said they're dealing with a lot of frustrated customers.

Connie Mitchell knew she would eventually need work done on the used Mercedes that had 60,000 miles on it when she bought it last year. That is what led her to the Auto Warranty Agency, which was advertising extended car service contracts.

Mitchell said that she paid nearly $4,000 for the contract and got a receipt confirming the company received her money.

But when it came time to need car service, Mitchell said she ran into problems

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12 comments:

Anonymous said...

NO there are not evil people out here trying to hurt you... Not a single soul.... NOT lol that is how stupid you people are... You will believe anything you are told won't you?

Anonymous said...

Extended warranties on cars, appliances are always a rip off.

Anonymous said...

12:31 EXACTLY RIGHT!!!! What you spend on extended warranties you can save and pay for most of the repair work directly.....nothing but rip-offs.....just about the same as insurance! A BIG PAIN right where we sit!

Anonymous said...

So who is this? 1147 S Salisbury Blvd..

Anonymous said...

I disagree that an extended warranty is a rip-off. I have used mine many times. I would only purchase one through a large dealership though. More accountability then a smaller dealership when it comes to this.

Anonymous said...

Rather than give someone your money just put it in a savings account. If you need it you have access to it. If you don't need it, then you have money in a savings account.

Anonymous said...

Have any of you ever heard of google?
1147 S Salisbury Blvd, Suite 8, Box 372 is the UPS store.
There is no such business name registered with the state of Maryland

Anonymous said...

The phone number is also the same as this company
Vero, LLC
7033 E. Greenway Parkway, Suite 280
Scottsdale, AZ 85254
888-246-9014
www.ProtectSmart.com
But they have changed their phone number and the website no longer works

Unknown said...

THIS BUSINESS IS NOT BBB ACCREDITED

The Auto Warranty Agency LLC
Phone: (888) 246-9014
Fax: (800) 801-1956
View Additional Phone Numbers
1147 S Salisbury Blvd # 8-372, Salisbury, MD 21801-6865
https://theautowarrantyagency.com

BBB file opened: 06/28/2011
Business Management
Scott Engle
Mr. Nick Vincelli (Owner)
Contact Information
Carlos Martir
Business Category
Auto Warranty Plans, Auto Warranty Service

Alternate Business Names
Auto Warranty Agency

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered The Auto Warranty Agency LLC's rating include:

25 complaints filed against business
Failure to respond to 22 complaints filed against business.
Advertising issue(s) found by BBB.
Business has failed to resolve underlying cause(s) of a pattern of complaints

Starting in January 2016, BBB of MD has received a spike in consumer complaints alleging problems with the auto warranty, or vehicle service contract, purchased from this business.

BBB has identified a pattern of complaints concerning:
*Poor customer service (No response from business to either phone or email correspondence, customer did not receive initial contract/paperwork)
* Failure to honor contract (Auto repairs/claim outlined in contract denied or not being paid/reimbursed)
* Deceptive sales practices(Customer received notice of no contract or payment when they had paid in full or paid a deposit, 3rd party service provider was never paid)
*Failure to honor refund or cancellation procedures (Refund and/or cancellation procedures outlined in contract not being processed /sent)

On 06/10/2016, BBB of MD informed the business of the pattern of complaints and requested that the business address and eliminate the underlying causes of the pattern.

To date, 7/06/2016, the business has not provided a response to the pattern of complaints identified by BBB.

http://www.bbb.org/greater-maryland/business-reviews/auto-warranty-plans/the-auto-warranty-agency-in-salisbury-md-90190144#

Anonymous said...

Common sense....you know the car is going to have major problems, you negotiate the price down to account for that. Even a legitimate aftermarket warrantee is not going to cover pre-existing problems.

Anonymous said...

Anonymous Anonymous said...
Have any of you ever heard of google?
1147 S Salisbury Blvd, Suite 8, Box 372 is the UPS store.
There is no such business name registered with the state of Maryland


September 2, 2016 at 10:00 PM

I sent in the correct info, owners name, managers name, phone number, etc. but Joe saw fit not to post it. he does that now and then

Anonymous said...

Even a legitimate aftermarket warrantee is not going to cover pre-existing problems.

September 3, 2016 at 3:35 AM

lol it's an automobile, not a human body. how would they know if any vehicle had any 'pre-existing conditions' unless they were noted beforehand? and if they were noted beforehand, that should be reflected in the price of the vehicle.