The death of a family member is never easy to handle. And the last thing you need in the wake of a tragic loss is to get caught up in red tape and incompetence over something as minor as canceling your late loved one's Comcast account. Unfortunately for Consumerist reader Wyatt, that's exactly what is happening to him and his family right now.
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4 comments:
Sounds like Comcast's problem to me. When you die, your debts die with you. That won't stop people from trying to collect from the heirs howver. Screw 'em
Many companies want a death certificate to prove your loved one has passed away...at @ $20 for each death certificate, is there any wonder we balk at having to prove it? Could they make it any more difficult to lose a loved one? Grrr!!
Sounds to me like Comcast knows what they are doing but people just go ahead and pay the bill to get it over and done with. They have enough on their minds without having to deal with a company like comcast. Comcast gets about 6 months of money from a customer they know is dead
Similar thing happened in our family with Dish Network when my grandfather died. They would only speak to the account holder in reference to the account, and the explanation that he was deceased didn't seem to be good enough, even after they received a copy of the death cert. It was months before it got resolved.
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