Dan and his wife took a vacation in Hawaii, and rented a car for their use while visiting. Only the car that they rented was in pretty rough shape on the outside. They took it, but carefully documented all of the pre-existing damage. This was handy, since Budget proceeded to try to make Dan and Mrs. Dan accountable for the damage that they had done to the car during their supposed accident. When Dan mentioned having extensive photos and even a video of the car's condition when he picked it up, Budget coincidentally turned up his original paperwork documenting the damage right away. Whew!