The IRS Is Spending $320 Million On Website Improvements

But the Government Accountability Office warns that some of the basics are missing from the agency's Internet strategy. For example, the IRS could encourage customers to use online tools rather than call the agency for information. GAO says pushing customers online will cut costs and give them the help they need sooner. The upgrade is for more secure portals for taxpayers to access information. IRS will debut the site next year.