By the time the couple in their 80's noticed the monthly auto-billing on their bank account, they had overpaid Anthem $5,000 for insurance they thought they had canceled two years ago. That's money these two living on pension could have been using to fix their crumbling front walkway. It was until they beseeched their local consumer reporter and he took an interest in their story did Anthem retroactively cancel their policy and refund their money.
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DelMarVa's Premier Source for News, Opinion, Analysis, and Human Interest Contact Publisher Joe Albero at alberobutzo@wmconnect.com or 410-430-5349
1 comment:
Check this --- during a conversation with one of the Verizon "customer service representatives" I was informed that a product they were billing me for, "V-cast", was obsolete and not even being sold anymore (at $15 a month!). That did NOT preclude them from billing me each month. And they would have CONTINUED billing me had I not questioned it. Integrity has disappeared in American business. And they don't even care what you think about it. Refund my money? No chance....thanks for looking out for your customers, you criminallly inclined behemoth.
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