On Oct. 3, 2009, Jo Ann Burbage responded to a call
from the sister-in-law of 52-year-old Richard Rehmann, who had collapsed
while cleaning a boat. However, Cheryl Monno said that Burbage seemingly had no idea where she was calling from despite having given her a street address and a nearby major intersection.
"I felt like the dispatcher had no idea where I was," Monno told ABC7's Kris Van Cleave during an interview in 2010.
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2 comments:
Burbage was a police dispatcher for OCPD before she went to the fire side over twenty years ago when I was there. She wasn't very good then, HMMM. This is what you get when you expect people to do very difficult jobs, when peoples lives are on the line and you pay them less then what they could get working at McDonalds. I dont think her delay in dispatch would have saved this mans life, 7 minute response time is very fast compared to most response times for medics which is usually around ten minutes with paid on-duty crews from the time of orginal phone call. Volunteer medics could be 15+ minutes. It is very clear from the 911 call, that the caller did not give a clear address to the dispatcher and only stated Bay shore drive at the end. Check the maps there are dozens of Bay Shore Drives on the Eastern Shore and with cell phones that bounce off whatever towers, who knows where people are calling from. We routinley get 911 calls in Salisbury from people in Delaware and even on the western shore. I guess it just depends on what tower the cell signal bounces off. Tragic loss of life, but not the dispatchers fault or the paramedics. Some blame must be placed on the deceased lifestyle for creating the damage to his heart.
Disgusting, simply disgusting.
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