Last fall, David upgraded his Verizon Wireless phone to the Samsung Fascinate, That's a decently powerful Android smartphone with a decent processor and the ability to run all sorts of online apps. You wouldn't know that if you were David, though. Even his warranty replacement phone is appears to be having software problems that make it unusable unless he uses it just for phone calls and texts, disabling everything else. That's what Verizon support has advised him to do. Because that's what people buy Android smartphones for.
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2 comments:
HA!!! Another coup by Verizon, the epitomy of GREAT customer service. Next to Comcast, a bright shining example of how far they will bend over (actually, how far they will bend YOU over) to make sure their customers get nothing --- nothing -- but the very best.
We had a problem a couple of weeks ago with my Droid X and Verizon Techs were worthless in help. We ended up with Motorola's Tech and their answer is ALWAYS reset to factory defaults. Instead of addressing the problem head on and admitting they cannot solve just reset to factory default? Trouble is I didn't have a problem until Verizon slid an update in on the phone. I have to keep checking to make sure their crappy apps that they loaded are not running because they keep turning on with out my knowledge. The apps that they load cannot be uninstalled unless you re-route to a new rom which voids the warranty.
Long story short I guess I'm stuck until the contract runs out.
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