The vast majority of America's wireless carriers came to terms with the Federal Communications Commission on Monday, agreeing to alert consumers when they are approaching their monthly limits for voice, data and text messages, or when they are about to incur international roaming charges. Mobile providers will send a second alert when customers reach those limits.
The news comes after a nearly two-year FCC probe into "bill shock" -- the sudden, unexpected increase in monthly wireless charges without a change to a customer's plan. The regulator estimates about 30 million Americans have experienced some form of bill shock.
A study that the FCC conducted last year found that 84% of Americans who experienced bill shock said they were not tipped off by their wireless company when they were about to exceed their limits, and 88% said they heard nothing from their provider after they went over.
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