Earlier this year, a woman in Pennsylvania contacted Verizon to find out more information about the $4.19 she was being charged on her home phone bill for six, unspecified local calls. Big V told her it would provide the itemized information, if she got a lawyer with a subpoena. Several months later, and without an attorney, she finally got a judge to agree with her.
"I think I have the right to know what I am paying for," the customer, who just happens to reside in my home town, told the Philadelphia Inquirer back in June after she'd taken her complaint before a judge for the Pennsylvania Public Utility Commission. "I'm not alleging that there was any mischarge, but it would be possible for the company to charge people for calls they never made."
No comments:
Post a Comment