American Express Amazes Family After Cardholder's Death Abroad

Let's travel back in consumer history to 1989, a time before widespread Internet access, when she shopping and financial landscape was recognizable, but still different from what we deal with today. One thing that doesn't change is that true "Above and Beyond" service leads to customer loyalty, and reader Margaret remains loyal to AmEx because of how they came through for her family in a time of crisis and grief.

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