I emailed Mr. Joe in reference to the fact that I am trying to purchase a used car. I stated that a lot of dealerships that I emailed never responded. He IMMEDIATELY hooked me up with Sandy at Pohanka and within 15 minutes, I have received at least 2 emails from her! I can't say at this time if I will be eligible for a car BUT, she was the ONLY one who responded and her response was very fast! Even if she can't assist me at this point but can at a later date, the fact is, she answered!
Thank you so much Sandy and Joe!
Cindy W.
3 comments:
Based on my experience, the type of response and service this person received from the businesses is the status quo. How many times have all of us called to a business for the purposes of getting a estimate for a product or service, only to be met by an automated answering machine and, after leaving a message, no return call. When I hear of small business owners wail about their poor business, I know for most if they simply crossed their T's and dotted their I's their businesses would be so much better. I believe thoroughly that most businesses that show a profit make money in spite of themselves.
I just had a great experience with Pohanka autobody this morning. I had problems with my windshield wipers not working properly after they had my window replaced. They told me to bring it in for them to take a look at it. I figured i would be there all day since I didn't have an appointment. They had me in a and out in under 10 min and no charge. I will have all my work done their from now on and it will be the first place i go to look for a new car next month.
Sandy and her team ROCK. If more businesses were led by someone like her, this town would be a MUCH better place.
The "give back" to the community just ices the cake!!!
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