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Friday, August 14, 2015

AG Frosh: Marylanders Recover $11.9 Million with Help of Consumer Protection Division

Mediators, volunteer advocates assisted more than 9,000 Marylanders resolve disputes with businesses, health insurers and others in fiscal 2015

Salisbury, MD -- Attorney General Brian E. Frosh today announced that the Office of the Attorney General Consumer Protection Division assisted more than 9,000 Marylanders who filed complaints during the most recent fiscal year, reclaiming $11.9 million for them.

Attorney General Frosh made the announcement of Fiscal Year 2015 recoveries during a visit to the Salisbury office of the Consumer Protection Division. The $11.9 million figure represents a significant increase over Fiscal Year 2014, when the Division recouped $8.7 million for consumers.

"I wish Marylanders didn't need our help, but unfortunately, that's not how the world works," Attorney General Frosh said. "Every day, Marylanders face challenges and have questions about transactions that are part of daily life. They might sign up for phone service that doesn't work the way it was promised. Or they have trouble getting a warranty repair, or a medical bill paid by their insurance company."

"The Office of the Attorney General is here to help," he said.

The Mediation Unit of the Consumer Protection Division helps Marylanders who believe they have been misled, scammed or otherwise treated unfairly by a business or service provider. The Health Education and Advocacy Unit, which is also part of the Division, assists consumers with medical billing disputes or denied health insurance claims. Trained volunteer advocates and professional mediators work with the parties to mediate and resolve the complaint.

To file a complaint with the Mediation Unit, call 888-743-0023, or visithttp://www.oag.state.md.us/Consumer/complaint.htm. To get assistance from the Health Education and Advocacy Unit, call 877-261-8807, or visit www.MarylandCares.org.

1 comment:

Anonymous said...

Good for him!! This is a rare government office that actually helps, and benefits, the local population.