It's the highest ranking fast food restaurant in the U.S. for customer satisfaction, according to the American Customer Satisfaction Index Restaurant Report 2015.
The chicken restaurant was the subject of controversy and protests a few years ago after its CEO made remarks that offended the LGBT community.
But that hasn't stopped fans from flocking to its restaurants, and giving it high marks for customer experience.
"It is laser-focused on a particular product," said Forrest Morgeson, director of research at ACSI. "It focuses on one thing and does it exceptionally well ... and that is chicken sandwiches."
This is Chick-fil-A's debut on the list and its score is the highest ever achieved in the category.
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6 comments:
They are great, you actually get what you ordered quickly and with courtesy, unheard of these days.
Don't go their for their politics. LOVE that chicken!!!
Their politics and morals are the reason they are so popular.
3:15...nailed it.
i agree with 2:07. I don't agree with their politics either but enjoy their food, service and cleanliness. I don't let politics govern where I eat or shop. If the product or service is good, politics shouldn't come into play. I respect everyone's rights to their own views. It would be a different story if an establishment wouldn't want to serve me based on my views.
2:07 and 3:58
Their "politics" are why they are successful. Chick-fil-A runs their business based on Christian values.
Those same Christian values used to run this country until the anti religion libtards starting gaining a foothold.
Look at this country now. It is a lawless morally deprived mess.
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