Couple find extra £100 charged to their credit card after they posted negative comments about Blackpool's Broadway Hotel
A couple have been "fined" £100 by a Blackpool hotel they described as a "rotten stinking hovel" on travel review website TripAdvisor.
Tony and Jan Jenkinson posted the negative comments after being unimpressed with the one night they spent at the Broadway Hotel.
The couple, from Whitehaven, later found £100 charged to their credit card. The hotel said its policy was to charge for "bad" reviews.
Trading Standards from Cumbria County Council are investigating. Officials believe the hotel may have breached unfair trading practice regulations.
When the couple queried the surcharge, the hotel’s manager said they had a ‘no bad review policy’ in their terms and conditions.