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Thursday, May 26, 2011

Pohanka Dealer Service Second To None

Yesterday I had to bring our new Prius to Pohanka for its first service. I arrived at the new Pohanka Dealership and was greeted by a staff that was polite and very informative. Once they got my information they escorted me to their new waiting area and that's where things got interesting.

No vending machines are in place, should you want a snack, its free. Their flat screen tv's were on a cable news channel and there were at least three computers on one of their counters for customers to access.

I was actually able to moderate comments from there and search the internet. The next thing I knew my car was done.

Yeah, Pohanka is an advertiser on Salisbury News. In fact, Pohanka is the ONLY new car dealership on Salisbury News and let me assure you of one thing, I have had many other offers from local dealerships who want to take Pohanka's slot but I politely refused.

Sandy Fitzgerald, (the owner) is one of the most impressive business persons I have ever met. She cares about the Pohanka Automotive Group. She's involved in the community through the Chamber of Commerce, Habitat for Humanity and a list of other charitable organizations. Her "Pay It Forward" program has brought back hundreds of thousands of dollars into this community and if there's ever been a business I will personally support to the end Pohanka will get 100% of my business and they should get 100% of yours as well.

Are their horror stories in the car business, absolutely. However, there's at least one person I know who is doing everything in their power to assure your business experience will be the best on the Shore, even in the service department after the sale.

I should add, while I was driving to Pohanka to get our Prius serviced I took the Bypass. I looked down to check my speed and I was doing 70 mph. Mind you, the air conditioning was on and I looked at the instant gas mileage and with the air on I was still getting 63 miles per gallon!

That Prius is an amazing vehicle in so many ways. If you've ever considered checking into one, now is the time to do so. Your trade in value has NEVER been higher, interest rates are so low, you and I both know that won't last forever. By the time you learn about the Prius, see your trade in value, see the gas mileage and then ultimately your monthly payment you'll be completely sold on it.

Have them walk you through their Service Department too. Once you see just how much they want to earn your business you'll want to finalize your purchase and enjoy your new ride.

Pohanka is an advertiser on Salisbury News because we're PROUD to have them on Salisbury News. Just as we are ALL of the advertisers who also support what we do every day. Love us or hate us, we have more traffic than anyone else on line here on the Eastern Shore.

Don't believe me, check this out HERE.

14 comments:

Anonymous said...

I thought that only wetpants liberals drive Prius

Joseph Albero said...

anonymous 12:05, LOL!

My Bride is a wet pants liberal.

Anonymous said...

At least you had a positive visit!

Anonymous said...

"I thought that only wetpants liberals drive Prius"

This is why my front license plate reads CONSERVATIVE!

The A/C on the Prius runs on electric, not directly off the engine. It's the heater that causes mileage to dip to 55 mpg during the winter because the engine is needed to heat the coolant going through the heater.

steve o said...

Their old building had tv and internet and free drinks and snacks also.

Anonymous said...

I have always had a negative view of using dealerships for service, but one time I was forced to use Pohanka because of the nature of the problem. I was pleasantly surprised to find everything you refer to - pleasant and professional service. I would use them again.

Anonymous said...

Joe, thanks for giving the "other side" (1:08). I have a Sonata and have always been pleased with Pohanka service. I look forward to going to the "new" (actually, former Toyota building) for my Hyundai service. As far as your Prius is concerned, I am a drypants Conservative (Thanks, 2:06) who is quite interested in the Prius. An 89-year-old friend just bought one and is thrilled with the gas mileage--about the same as you have just pointed out. Priuses and similar autos seem to be the way to go. Goodby, gas guzzlers.

Joseph Albero said...

The 1:08 comment was rejected because it was not true. Sandy IS a partner in the business and the problem they spoke of was well before Sandy became an owner in 1999. New owners, period.

Anonymous said...

My thoughts are screw the foreign cars, and government motors cars and buy a Ford, the only domestic car maker that did not take fed money.

If Pohanka sold Fords I would gladly deal with them if they have good customer service.

Joseph Albero said...

To the person trying to comment about the Pohanka Body Shop, IT'S NOT THEIRS! It's owned by a private individual, NOT Pohanka. They have nother to do with eachother. Get your facts straight first, respectfully.

Drew said...

2:59 I will bet you are one that screams about us providing foreign aid that we should spend our money at home.
Yet when we do spend it on a program to help Americans your not happy either.

Anonymous said...

Pohanka does have great vehicle service and great customer service. We used them when we had a foreign car, and if they sold GMC Yukons I would buy from them.

Anonymous said...

Ford purchase here for me also. How can folks justify the high costs of the vehicles. The payback time must be very long between a hybrid and conventional Camry.

Anonymous said...

"Domestic" cars are a misnomer.. Many foreign cars are made up of more American parts than the "American" cars these days.

I don't see the Prius stigma. Anyone who buys a fuel-efficient hybrid or even an electric vehicle is a true American. Helping to reduce our dependence on foreign oil is a very patriotic move in my book.