After 14 Years Bruce Roglitz Was Fired From Giant

"Dear Friend…

Have you been looking for Bruce at Giant? Well, he was let go after 14+ years with the company. The information below explains what happened and I think you will see that a warning would have been warranted. He is trying to fight this through the union, but as of yet they have not given him his job back. We are looking for people who would be willing to write a letter to Giant about Bruce and how he may have helped to keep you shopping there. Please don’t feel pressured, but if you would like to help, just send a copy to us by email at JRoglitz@verizon.net and then also to Giant Food. We are collecting them to present at the hearing with the company. We are so thankful to have the support and caring of so many wonderful people in the community. If you have any questions, just let us know.

Thanks so much! Jennifer and Bruce Roglitz

When the new employee discount program started, I thought that you automatically received 5% off of your order when you paid by using the new employee bonus card. I was unclear on the “bank” and how it worked.

Prior to the employee discount program, I would use my telephone number for someone who did not have a bonus card. I was always told to put in any number to be sure the customer received the discounts.

When an employee came through my line and asked to use their bank to pay for their purchases, I questioned about what the bank was. He explained and used his bank money to pay for almost his entire order.

About that same time, a "read and sign" came out about using your own telephone number when someone did not have a bonus card. It was not until then that I realized that by using your own phone number and not just the new employee bonus card, it would give you more money in your employee bank. I did not use my own number from that time forward.

I feel that the employee bonus program was initiated quickly and without emphasis, until later, about not using your own phone number. Again, after the read and sign I realized my mistake and did not continue to put in my personal phone number.

I also do not feel that all workers were treated and investigated equally. I am confident that there were others making the same mistake, but who are still employed with the company.

I have worked for this company for almost 15 years. Recently, I have been called into the office on numerous occasions for incidents that I feel could have been handled much differently. Yes, the customer should always be of the utmost concern and what they feel is definitely important, but it is also important that employees feel as if the company stands behind them and understands the difficulties of today’s economy and that the stresses that people are under will cause some complaints. I feel that the last two complaints that I received were caused by stressful and less then perfect working conditions and that the company should be held accountable for the work environment that contributed to the customer’s dissatisfaction. I have no control over long wait times due to not enough cashiers…or unhappy customers because I have to wait for change or a key from the front office. I have had numerous instances where I have attempted to help customers and provide quality customer service (both on work time and off), only to have the company accuse me of being stupid and annoying. There are many, many customers who tell me that they look for me each time they come to the store. They know I will provide them with the best customer service possible. Long time, quality employees keep customers coming back to this store."