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Teresa Davis Tierney added 5 new photos to the album: firestone total story — at Firestone Complete Auto Care.
I made an appointment Sunday, February 9 at 9 AM with Firestone in Salisbury Maryland for an oil change. I should have realized that something wasn’t quite right when I went to sign my invoice and was told I needed a new starter and tires. I then advised them I just purchased tires with them this past August , then they look at my record and stated , oh yeah I see that. My tires were then confirmed to be OK and when I asked the manager, George why would they tell me I need new tires when I didn’t he said they always recommend them. ￼I was also told I needed a new starter. Attached is the quote for the new starter which is labeled as preventative maintenance and also the receipt from where I had a new starter installed in October 2017 from them.
In addition to getting my oil changed my battery was also changed as well since it came back as a bad battery and that also was just replaced August 2019. The entire time that we were there in the morning the gentleman taking care of me at the register was new. The manager George kept interrupting us the entire time while the gentleman was trying to take care of me and just constantly belittling him is the only way to say it——I even told the gentleman don’t worry you’ll get the hang of it your new it takes time. I felt really sorry for him and I told my husband I’m going to call and make a complaint on that —-that’s not right—- you don’t do that to someone in front of the customer. We left. Two hours later I go to start my car and again it’s real weak when trying to start. I call Firestone and was immediately advised “so that means it is your starter.” They told me they cannot get me back in and it would have to be Monday. ( ironically when we showed back up after corporate told me to go back they had two cars in the Bay) !!!!!! ￼I asked them could they squeeze me in as I am a long time customer ever eight years that provides them a lot of business and I needed my car fixed. The manager did not even put me on hold and even consult about it just told me no and saying he was rude about it doesn’t even come close to accurately describe his attitude. I made a phone call to corporate to make a complaint and in the interim we drove to AutoZone. While I am on the phone with corporate putting my complaint in the AutoZone employee has the tester to my car checking the parts in my car. The results are also attached in this post. The starter came back good the alternator came back good and the battery came back *******bad battery*******Two different employees looked at my car and tested these parts several times. They both said your starter is absolutely fine. The results show the starter was fine. After researching it’s really not normal that the starter would have gone up after only being a little over two years old. This is a 2004 car and that was the first starter I ever had to put in it was 2 years ago. So then the representative from corporate told me to go ahead and take my car back and it would be looked at. While on the way there my husband advised me don’t let them know we’ve had it checked ,, I want them to check it themselves and let us know what they recommend —this way we will tell if they’re being honest. And of course the technician came in and said it’s definitely your starter you need a new one. That is when my husband then told them we had the parts checked and that the starter is fine and it is the battery that came back that it was a bad battery. He tried to show George the picture showing the test results and George told him he did not want to see it. He was becoming even more rude overtalking us at this point ,, I was told we cannot trust auto zone by the firestone employees. I asked the technician do you test these batteries before you install them and he told me there is no way to test them until they are installed!!!!!!!!!??????? My husband told him he would go get his voltmeter and show him how to test it. I demanded them to put a new battery in my car so they did and of course when they went to start it it would not start. This time however when it was trying to start there was a loud popping noise that had not been there before and we were at AutoZone for 30 minutes turning off and turning on Over and over and never once had that noise been there. The technician told my husband look it’s smoking ——when my husband went to look at it , there was one clear spot that looked as if it had been tampered with , something did not look right. (See attached pic). This area , mind you , had been inspected prior to going back to Firestone)))))) at this point I told them I knew they did something to my car ——-my starter was fine before we showed back up and now all of a sudden my starter is smoking and making a noise that it wasn’t before. ( it seemed that they were going to try to make their 500+ dollars after all——-for that had been the plan from the very beginning))))))). I said I will have a tow truck take my car from here —they were very catty with me , not speaking to us and just very quickly opening the bay door and pushing my car outside —not even in a parking spot ———pushed it out and left it sitting in the middle of the parking lot. Closed their doors and never said anything else to us. this was probably around 130 2 o’clock at this time. I called for the tow truck and we stayed outside waiting. I will attach a picture to show where they pushed my car to and just left it. After we were outside for two hours still waiting for a tow truck the technician not the manager but the technician came out and offered us to install the starter at no charge. Basically making it sound like let’s just get this rid of and will do it to get you out of here. Of course I declined —- they already sabotaged my starter—— I’m not sending my car back in there for them to do who knows what to it. Again this is after we were standing outside for over two hours waiting for our tow. - With no communication from any firestone worker ! We finally get our tow —-get our car home and it’s around 5 PM. But wait it gets much better now. I post my experience on Facebook. Crystal Justice and Christy Lynn start blowing up comments on my post being extremely rude. They accused me of being a scammer, making comments that I did not make and much more!!!! ￼￼ it was nothing but harassment. !!!!! So since I decided to voice my opinion and concerns of what happened to me I started to become harassed by ............................ wait for it ...............the technician that was working on my car ——-his family!!!!!! Crystal justice is the mother and christy Lynn either a friend or relation - both ladies are friends with him on their Facebook which was Russell Justice (Firestone tech) - that’s how I figured that part out was by their Facebook profiles. The firestone technician that worked on my car￼. These ladies started making comments to me about things that only the Firestone employees would know￼. And believe me I captured all the screenshots before they both deleted everything they said to me, which I have also attached to this post. ￼￼. So ,,,,,, I showed up at firestone at 9 AM and I got home at 5 PM with a tow truck dropping my car off to my home but I am the one being harassed!!!! Not to mention my whole entire Sunday was a bust!!!!!!!!!!!!!!!!! With statements such as I should have just taken my free battery and been happy or taken the offer for the free starter and swallowed my pride! Now I’ve been away from my home all day long and now I’m dealing with these type of comments that I have to respond to. Like I have dumb tattooed on my forehead to let them actually take my car back in after two hours of waiting for my tow! I am extremely happy that this happened to me and not someone that would have been gullible and listened to their lies and paid money for services that were not needed and would have been really financially hurt because of it. Not that I’m happy I’m just glad that someone else didn’t actually fall for this and loose money because of their lies———￼What happened to me is no different than scammers calling people and scamming them out of money or stealing from people and fraud ! it is absolutely no different! Going through life being dishonest and having no morals may be how some people live and I don’t know how they can lay down at night and sleep being that type of person but these practices are absolutely not acceptable. I understand that certain job positions have quotas - I myself work in a call center and have quotas. I have been at my current employer for over 16 years and never once have I lied to one of my customers and try to steal and cheat them out of money!!!!!. I have left my job plenty of days in the negative which I would do 1000 times over before I would ever cheat someone out of their money!!! that is completely unethical!! Anyone who is friends with me knows that I never post on Facebook - SO for me to be putting this out there is very severe on my part that I have gone to this extreme to make this public.
If I can help even one person from being scammed by this company it will be well worth taking the time to get this posted!!!
Please please please please share this over and over and over ! . - I would greatly appreciate it ☺️
If there is anyone else out there that believes you have been a victim of firestone in Salisbury md , please reach out to me.
Thank you for your time to read this information.
Have a blessed day