The customers live across 13 states, including Alaska, Idaho, Iowa and Indiana and they account for 19,000 lines. The customers were notified of the disconnection earlier this month via letter, with their service set to stop on Oct. 17, according to Ars Technica, which first reported the story.
In addition to the aforementioned states, some of the customers live in Kentucky, Maine, Michigan, Missouri, Montana, North Carolina, Oklahoma, Utah and Wisconsin.
The letter from Verizon to the affected customers reads: “During a recent review of customer accounts, we discovered you are using a significant amount of data while roaming off the Verizon Wireless network. While we appreciate you choosing Verizon, after October 17, 2017, we will no longer offer service for the numbers listed above since your primary place of use is outside the Verizon service area.”
Publishers Notes: As many of you know, I own a home, (rural) in Delmar, Delaware. In fact, for more then a decade I published SBYNews from that location. What you may not know is that I did so from a wireless card. Not only was it very expensive and very slow, over time Verizon would attempt to get me to change up my original card. I did it once and immediately found my signal got much weaker. I immediately went back to my original card.
When I completed our Ocean City home I had cable there and incredible Internet service, hence one of the reasons I run SBYNews from that location. However, at one point I went to Delmar and tried to access the Internet on my wireless card and I just couldn't connect. I spent quite some time talking to Verizon's customer service people and I finally said, I want to speak to someone higher up.
Out of nowhere, (total luck) they connected me with Verizon's top executive on towers. I told him my Internet problem and went on to en having problems with our cell phones. We can text but we can't make calls without it breaking up most of the time. He looked up our location and said, look, I'm going to be honest with you. We got rid of the tower close to you and the closest tower is now over 5 miles away. He then explained that Verizon was getting rid of a lot of rural towers because 90% of their business is now DATA, (text messages).
I was truly grateful for his honesty but it explained a LOT. Unless you are in a metropolitan area you will start losing service and we all know Verizon was the best for us here on the shore. You should also know that Verizon used to send their signals from the highest part of the towers. Other cell services are lower on each tower so you don't get a good signal.
Verizon no longer provides the service we grew used to. There are a LOT of dead spots now, in case you wondered why, now you know.