To our valued guests and Facebook followers, please let us set the record straight. Let us assure everyone that there is no bed bug infestation at the Clarion Resort Fontainebleau Hotel.
Due to a negative review regarding a bed bug issue, late last night we took down our page in order to calm the wave of responses to that review, and to formulate our response. These are the facts:
From reading Ronda Miller’s review, one gets the impression that this incident occurred recently, when in fact it occurred on February 18, 2017. Ms. Miller checked into a room with adjoining accommodations on February 17, 2017. On the afternoon of February 18, she alerted the front desk that she had found a bed bug. After initial inspection by our Director of Housekeeping one adult bug was found. We moved Ms. Miller and the guest in the adjoining room to other rooms, and took the charge for one night off those bills. We had a licensed pest company inspect the rooms. They also determined that the bug was an adult, and that there was no evidence of any other bed bug activity found in either room. The Health Department was notified and they also inspected and confirmed the same, that there was no bed bug activity in either room. Ms. Miller and the other guest stayed another two nights.
Upon check out, Ms. Miller expressed to me that she wanted her whole stay at no charge (which we refer to as “comped.”) I explained to her that the one night comp per room was given for the inconvenience but that she stayed on another two nights without incident. A short time after her departure, we received communication from Ms. Miller’s attorney which we forwarded to our insurance company.
When the guest review was posted on Saturday, June 10, 2017, there were many who also reviewed us citing their own bed bug situations; however, when we researched these names, some as far away as Alaska, none of those posters have ever stayed here.
To our knowledge, there is still an impending law suit, which prohibits us from further comment about this particular case.
The Clarion Resort Fontainebleau Hotel always strives to exceed our guests’ expectations. Our rooms are treated and inspected twice a year by a licensed pest control company using canines trained in bed bug discovery. Our staff is also trained by this same pest company regularly, and as a preventive measure, we use bed bug covers on our mattresses. Unfortunately, bed bugs are hitchhikers. They move from place to place with travelers, which is how they get into hotel rooms. This doesn’t mean the travelers are doing anything wrong; it’s just how the bugs move.
Again, let us assure everyone that there is no bed bug infestation at the Clarion Resort Fontainebleau Hotel.
We appreciate our loyal guests commenting and posting about the Clarion Resort in a positive light. Thank you for standing by us.
Clarion Resort Ownership and Management