If you’ve got Verizon FiOS and you’re paying fees each month for multiple cable boxes, you may be wasting a lot of money. The pay-TV provider has an app that will give you live access to FiOS on your TV through a number of devices that are less expensive than a leased set-top box. Is it deceptive for Verizon to let its customers continue paying for leased boxes without advising them of cheaper options?
That’s a question underlying an ongoing lawsuit against Verizon, filed by a Pennsylvania FiOS customer who says the telecom giant violated the state’s consumer protection law by using “deceptive and confusing” messaging about the necessity of its set-top boxes.
The customer says he had two FiOS boxes in his house, and was paying a total of nearly $20/month to Verizon for the privilege.
In his lawsuit, which was originally filed in a Philadelphia court last year (more on that in a bit), the plaintiff alleges that “Verizon trains and instructs its employees to claim that customers must least a set-top box for each television to be connected to the FiOS network.”