A Florida veteran says he was repeatedly put on hold for up to ten minutes at a time when trying to call the Department of Veterans Affairs suicide hotline.
U.S. Air Force veteran Ted Koran told ABC Action News in Tampa Bay that he was experiencing suicidal thoughts following the death of his wife six months ago and tried to reach out to the VA hotline.
The U.S. Air Force veteran first called the James Haley VA Center in Tampa, where a recording gave him the 800 number to the hotline.
Koran said he was placed on hold for 10 minutes.
“I had to sit there patiently, in emotional distress, in tears, wanting to give up, desperately needing someone to talk to,” Koran said.