Will somebody PLEASE start a new internet/tv/phone company???!!!!!
Wednesday, April 15, 2015
A Viewer Writes: May I tell you my latest Comcast nightmare?
I have two accounts with Comcast at two different locations. I decided last week to add landlines to both accounts. The installation was done last week in Ocean City. Today, I tried to access that account online, which I have done for 6 years. Apparently, a new e-mail address was set up when the land line was installed. We were not told about this, not given the account log in or password. I was able to get that info via phone. I tried to access my account through the new e-mail address, but it wouldn't let me in without a PIN #. No one gave me a PIN #, and no one WILL give me a PIN #. They offered to e-mail it to me. Guess where they e-mailed it? Yep. To the new e-mail address that won't let me in without the PIN #! Seriously? I have spent literally over 5 hours on the phone and online chat with Comcast today and STILL have no resolution! I am completely frustrated, angry and fed up! A technician was supposed to come to the other location today to install a land line. I cancelled the appointment but no one told the technician and he showed up anyway (an hour late) and I sent him packing. I guess Comcast doesn't want me to pay my bill, doesn't want my business, and hasn't done a damn thing to improve their horrendous customer service.
at 4/15/2015 06:00:00 AM