When the dishwasher that Greg bought at Lowe's broke down after a failed repair, he called up the store. A manager instructed him to bring the appliance, which was covered under an extended warranty, in to the store and they would exchange it for one that actually worked. Only when he brought it in, the employees on duty treated him "like a criminal" because he had lost the receipt in a recent move. Wait, don't appliances have serial numbers that they can use to look up warranty information? Nope.
DelMarVa's Premier Source for News, Opinion, Analysis, and Human Interest Contact Publisher Joe Albero at alberobutzo@wmconnect.com or 410-430-5349
2 comments:
Buying warranties at BJ's in Milsboro, DE does not keep records of extended warranties and say to you when purchasing the item(s), "We do not keep records of this, so please keep this in a safe place." Thanks for that but THINGS do get lost and it isnt fair for the customer because not every customer is the same.
I had no problem with the store. It was the idiots they sent out to fix it. They made it worse. On the 3rd try they sent a new company and he had to order a new one since the first company had screwed it up so bad.
Even if they don't have the receipt they can still figure out when the product was made and sometimes go by that.
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