At UPS, 'Improper Packaging' Means 'Someone Cut Open Your Package'

Michelle sold her engagement ring to a friend, and shipped it from a UPS Store in the Midwest. The ring was valuable, so she purchased $200 worth of shipping insurance on the ring and sent it on its way to New England. When the box arrived, it had been cut open and the ring removed. Michelle's insurance claim was denied because the item was "improperly packaged."

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