If you filled up with gas from Shell on Saturday, January 29 2011, and paid with plastic, you should check your card statement to see if you got double-billed. StorefrontBacktalk got hold of a confidential memo which said that a telco outage resulted in 401,120 double-billed transactions having to be reversed for a total of $12,135,608.19 in refunds. While the reversals should be automatic, some people with low balances did get charged overdraft and other fees because of the mistake, fees they should not have to pay.
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DelMarVa's Premier Source for News, Opinion, Analysis, and Human Interest Contact Publisher Joe Albero at alberobutzo@wmconnect.com or 410-430-5349
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