Kate and her friend Crystal recently tried to book a weekend getaway to New York City. They found cheap airfare on JetBlue and a customer service rep at Hotels.com was nice enough to book their hotel room for them over the phone. All was going well until the women needed to cancel their trip. That's when Hotels.com finally told them what they should have been told in the first place — that their hotel did not offer refunds.
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2 comments:
used that site one time, paid for and never got the room, never got the money back either. will never use them or any site like them ever again!
Hate to say this but if more people would call on a good travel agent rather than trying to book their
own trips via the internet, they would save themselves lots of headaches. For some reason, people think they are getting a better "deal" by booking it themselves and end up lots of times losing money when they try to change or cancel, etc etc etc. They spend hours on end doing what a good travel agent can do in a lot less time. Penny wise, pound foolish!
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