A Letter To The Editor About Salisbury Taxi

My friend and I were headed up to New York City last Saturday for a few days. Instead of driving up to Wilmington, DE to take the train, we opted to call a taxi to take us to the bus station in Salisbury to go to Wilmington. My friend called Salisbury taxi the morning of, giving them plenty of notice (2 hours) beforehand. When the time came they were suppose to arrive at her house, no one showed up. She called them and asked if someone was on their way, and the woman's response was, "We don't know where that's at". My friend explained to her that her house was located off of Jackson Road. The woman from Salisbury Taxi told us that someone will be there shortly. To save time, we dragged our suitcases down to the end of the driveway......waiting. Still no one. We pulled our suitcases back up to her house. Now unbelievably agitated because not only could we not make it in time to catch the bus, we had our tickets already and lost $120 for both round trip.

I was so frustrated with the situation, as my friend was on the computer getting driving directions to the train station in Wilmington, I decided I was going to call Salisbury Taxi to find out why they never showed up. As soon as I told the woman who I was, she said "Yea we've been trying to find your number, there's no way we would be able to get you to Trailways in time." I said, "I know, we just missed the bus." The woman became Irritated and responded back, “Well it’s not my fault you missed the bus!” I said, “You’re a taxi service! Don’t you guys have maps?” She replied “No”. So I ask, “Your drivers basically get in the car and drive around looking for where they have to go?” The woman then started to yell at me on the phone and screamed “Have a nice day” and hung up on me.

Not once in the three phone calls that were placed to Salisbury Taxi that morning did they ask for a contact phone number from us and on top of it all, if they were unsure of our location to pick us up, why didn’t she ask for directions the second time we had called them? The woman from Salisbury Taxi was incredibly unprofessional on the telephone and extremely rude. I wonder how dependable this taxi service is? Salisbury Taxi does not have any type of map or GPS system? They are suppose to provide a service to get people where they have to go, not to shout at customers on the phone when they inquire about their ride. I would not recommend their “services” to anyone. I’m sure we weren’t the first people who had to deal with this unprofessional employee, and I am very sure we are not the last.