Earlier this month, she was heading home to Atlanta to pick up her 12-year-old daughter from diabetes summer camp. But a string of weather delays, flight cancellations and a mechanical failure landed Frank at a Washington, D.C., airport instead.
As she wrote in an open letter to Delta Air Lines CEO Richard Anderson posted on her Facebook page, despite the “calm, kind, diligent [and] funny” efforts of multiple Delta employees who tried to help her, at 9:30 p.m. she thought she’d miss the last flight to Atlanta – and the chance to share an end-of-camp experience with her daughter, who has Type I diabetes – because hers was the eighth name on the standby list for a very overbooked flight.
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5 comments:
Peggy...you could learn a thing or two from this man.
Peggy who?
Yes Peggy, have an operation for 11:02 - so 11:02 will feel better - and tell great stories about your great way of doing your job - above and beyond your job description - instead of trashing you at every turn around - concerning a job 11:02 knows nothing about and is not qualified to speak on how it should should be accomplished.
My brother works at Delta headquarters in Atlanta and he says Mr. Anderson is just a regular guy and his goal is to have as many happy passengers as possible.
Flying is a risky way to travel. I got held over one time. Come to think of it , Was the last time I flew. Love the trains! Food is tops! And you can't beat the comfort.
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