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Wednesday, February 06, 2013

RESTAURANT EMPLOYEE ON ‘UNDERCOVER BOSS’ SHOW ADMITS HE HATES CUSTOMERS, GETS IMMEDIATELY FIRED

Let this be a lesson: Even if you believe it, even if you don’t like customers, keep it professional and keep it to yourself.

During a taping of the CBS hit show “Undercover Boss,” a reality program where top execs and CEOs go undercover to see what it’s like to work for their company, a supervisor at a Duluth, Ga., Boston Market decided to tell his “co-worker” all about his deep-seated hatred of customers.

But here’s the thing: His “co-worker” turned out to be Sara Bittorf, Chief Brand Officer of Boston Market. As you can imagine, the exchange between the supervisor, Ronnie, and Bittorf didn’t end well.

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4 comments:

Anonymous said...

I did watch this show and kudos's to Sara for letting this dude go! I guess he does not realize that customers pay his salary and to complain shows he does not deserve his job. Let someone else work that appreciates having a job and taking care of the customer. After all, the customer is always right (in the business world) They are your bread and butter!

Anonymous said...

they should send under cover nurses & aides in Nursing Homes & Hospitals to weed out the ones who definately do not belong there-----believe me ---there are plenty! Better yet---there should be Video Cameras All over the place & back up enforcement to get them out.

Anonymous said...

How about undercover boss in some big chain stores around here? Fast food & retail. The results would be shocking. Customer service is all but gone.

Anonymous said...

I get great service at Home Depot! There is NEVER a time I'm in the store that Associates are not cruising the aisles looking for customers and asking if we're finding everything we need. I'm a contractor, so I'm in there sometimes 3x a day. The Other Store is easier to get into and out of traffic wise, but I go there for the service and stock. I always fill my list there, too. "out of stock" never seems to happen.

I'll sign Anon, but c'mon, competitor in 21801, you need to buck up!