David and his fiancée decided that it was finally time to take their commitment to the next level: joining their mobile phone plans together. Unfortunately, they were both already Verizon customers and wanted to upgrade their phones. If you can't imagine why this would be a problem, you've never upgraded phones and then joined plans at Verizon. The process seems to be specifically designed to keep customers from doing this.
1 comment:
Verizon and Comcast must trade their loan-shark executives back and forth between them. Thats the only explanantion I can think of that would explain their convoluted and byzantine fine print rules, "exceptions", & operating procedures. Customer service is non-existant and neither one could care less about any individual customer. They have hundreds of new ones every day, so if you don't like what they are doing to you, well, hit the road....sir. Can you imagine Wal-Mart saying you can buy their groceries, but you have to sign a contract that says you can't buy from Food Lion for two years, unless of course, you pay us $175 or so? Or Pep Boys telling you they'll fix your brakes, but a 2 year repair contract must be signed first? And our government "leaders" and "representatives" let this happen. The bribes are too large to ignore. Keep voting....the next guy is DEFINITELY gonna "change" things. I promise.
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