The ACSI research scientist who co-authored the Federal Government report, Forrest Morgeson, told Federal News Radio that represents the largest single year decline since ACSI measurement began in 1994.
The first part of that, the delivery, might be puzzling to fans of the dashboards that have been popping up on federal websites, but Morgeson explained, "there's certainly a difference between a large quantity of information and easily accessible and clear information. One of the things we have found in the past with federal government is that the amount of information is high. The clarity of that information, the accessibility of that information, the clarity of the language in which that information is delivered is often lacking with the federal government."
Morgeson said the role of the agency or department has a big influence on satisfaction as well. It may seem kind of obvious, but it's all about the bottom line for the citizen.
GO HERE to read more.
1 comment:
You can't cut back on services, have hiring freezes, fire, furlough and lay people off and expect the same level of service before taking these measures.
You can't have it both ways. A cut to service, is a cut to service. Go ahead and agree with the city council cutting budgets 12% across the board, just don't conveniently forget it when your road isn't plowed as quickly.
And don't think this is a vindictive thing, it's pure math- less people to plow = slower response time.
Post a Comment