Harrisburg, PA - The Attorney General’s Bureau of Consumer Protection, along with 48 other states and the District of Columbia, have reached a $13.25 million multi-state settlement with DIRECTV involving claims that the satellite TV provider engaged in deceptive and unfair sales practices. Pennsylvania will receive $605,000 for costs of investigation and/or future public protection purposes.
Attorney General Tom Corbett said today’s agreement is the result of a multi-state investigation into consumer claims against DIRECTV, including:. Not clearly disclosing prices and commitment terms.. Failure to clearly disclose limitations on certain prices for DIRECTV services.. Enrolling consumers in additional contracts or contract terms without clearly disclosing the terms to consumers.. Enrolling consumers in additional contracts when replacing defective equipment.. Not clearly disclosing that seasonal sports packages would be automatically renewed.. Offering cash back to consumers, when the consumer would actually receive credits on their bills.
“Businesses have an obligation to provide consumers with clear and specific information about their products and services,” Corbett said. “This settlement addresses consumer complaints that we have received about DIRECTV and also requires the company to take steps to avoid future consumer confusion and problems.”
Corbett said consumers may be eligible for the restitution program established under the settlement if they have unresolved DIRECTV complaints involving the issues that are covered by this settlement, which occurred after January 1, 2007. Unresolved complaints that have already been filed with the Attorney General’s Office will be considered for the restitution program, along with any new consumer complaints that are received by DIRECTV or the Attorney General’s Office within 150 days of January 1, 2011. Consumers may file complaints with the Bureau by calling 1-800-441-2555 or on-line at http://www.attorneygeneral.gov/
Attorney General Tom Corbett said today’s agreement is the result of a multi-state investigation into consumer claims against DIRECTV, including:. Not clearly disclosing prices and commitment terms.. Failure to clearly disclose limitations on certain prices for DIRECTV services.. Enrolling consumers in additional contracts or contract terms without clearly disclosing the terms to consumers.. Enrolling consumers in additional contracts when replacing defective equipment.. Not clearly disclosing that seasonal sports packages would be automatically renewed.. Offering cash back to consumers, when the consumer would actually receive credits on their bills.
“Businesses have an obligation to provide consumers with clear and specific information about their products and services,” Corbett said. “This settlement addresses consumer complaints that we have received about DIRECTV and also requires the company to take steps to avoid future consumer confusion and problems.”
Corbett said consumers may be eligible for the restitution program established under the settlement if they have unresolved DIRECTV complaints involving the issues that are covered by this settlement, which occurred after January 1, 2007. Unresolved complaints that have already been filed with the Attorney General’s Office will be considered for the restitution program, along with any new consumer complaints that are received by DIRECTV or the Attorney General’s Office within 150 days of January 1, 2011. Consumers may file complaints with the Bureau by calling 1-800-441-2555 or on-line at http://www.attorneygeneral.gov/
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