Attention

The opinions expressed by columnists are their own and do not represent our advertisers

Sunday, January 11, 2009

Warning To All Dog Owners

Http://www.snopes.com/critters/crusader/pimpleball.asp

"On June 22, 2008 , my 10-year old lab mix, Chai, sustained a severe injury from a product that the company Four Paws, Inc., produces. The toy I'm referencing is the pimple ball with bell (Item #20227-001, UPC Code #04566320227 9).

While chewing on the toy, a vacuum was created and it effectively sucked his tongue into the hole in the ball. From speaking with my vet , this likely occurred because there is not a second hole in the ball preventing the vacuum effect from happening. I became aware of this when Chai approached a friend at my home whimpering with the ball in his mouth. She tried unsuccessfully to remove the ball but the tongue had swollen and could not be released.

Chai was taken to the Animal Medical Center (an emergency care facility in New York City ) and was treated by Dr. Nicole Spurlock to have the ball removed. Because the size of the opening on the ball was so small, all circulation to his tongue was cut off. The doctors had to sedate him in order to remove it. Once the ball was removed, his tongue swelled to the point that he could no longer put it in his mouth. Chai was sent home with care instructions and to be observed over night for any changes. By the following morning, Chai's tongue had swollen even more.

He was taken to his regular Vet, Dr. Timnah Lee, for treatment. He was admitted and kept sedated for a period of three days during which time they were treating his wounds and waiting to determine how much of his tongue could be saved. On June 26, 2008, Chai had his tongue amputated.

He was kept in after-care for an additional three days. On Sunday, June 29th, I brought Chai home from the Vet with a barrage of home care instructions, to last for an additional 7 days. His next visit was to have his mouth re-examined and have the feeding tube in his neck removed.

On the way home from the vet we stopped at Pet land Discount where I purchased their product to speak to the manager on duty. Upon me et ing Chai and seeing his condition, he removed all of the balls in question from the shelves. He also Ga ve me the customer service number to their corporate headquarters to request that they refuse to continue purchasing all Four Paws products, but I have not called them as of yet .

Additionally, I shared my story with friends who have a French Bulldog named Petunia. Upon hearing my story, their eyes widened. They explained that the same thing happened twice in one night with a smaller version of the same ball to their dog. Fortunately, they were able to pull it off before the tongue swelled, but not without tremendous effort and pain to the dog. They recalled how horrific it was to hear their dog screaming while they had to pry the ball from her tongue.

To date, my veterinary bills total over $5,000 and I will have regular follow up appointments for some time. Additionally, Chai now requires a much more expensive form of food because of this injury, averaging approximately $200 per month.

Additionally, I now have to re-teach my dog to eat, drink and adjust to life without his tongue. Feeding him takes me about 90 minutes twice a day and for at least this first week he is not to be unattended for more than 20 minutes at a time.

I sent this information along with the reference to the French Bulldog to Four Paws, Inc., and it is their position that there just aren't enough instances to do anything about this. I told their insurance company's case manager that was not a good enough excuse. It was inferred that my dogs value wasn't much and that his pain and suffering don't count as he is just a piece of property."

7 comments:

Anonymous said...

Why don't you just puncture any toy balls before giving them to your pet? Regardless of who makes them, a ball should be too big for your pet to swallow.

mrtv said...

Knowing this, you could also punch another hole in the ball.

Living in a van down by the river said...

I have a similar story..only it was with a "choker" chain..stainless steel type.

While my friend was at work his wife called to say their young Aikta has gotten his tongue "lodged" somehow inside of the large hole where you hook the leash to...anyway ,by the time she realized it the dog had panicked and it swelled to 10 times it's size and she found the dog laying on it's side almost dead. She rushed him to the vets and was told the dog had a slim chance to survive from so much trauma.

After alot of worry & prayers..he did survive ...but his tongue had to amputated below where it had been stuck.It affected his eating , drinking and even breathing to the point he needed constant supervision.
Pets are like kids...The simple things can cause the most problems...ALWAYS MAKE SURE TO HAVE A VET ( ONE WITH A GOOD REPUTATION & DO CHECK REFERENCES !!!).Make sure he is available/on call and if not,make sure to know where your nearest emergency hospital is. And DO make sure that you have your POISON CONTROL CENTER number listed..who can advise on pets.

Anonymous said...

To this owner my condolences go to you and your family and of course your sweet innocent Chai. He must have been and obviously still is in a great deal of pain. my heart goes out to you.

This litterally sickens me and to think that the company treated you this way is dispicable. If I were you I would contact a lawyer and I bet the company will treat (the attorney) a WHOLE lot different then they did you.

I for one will NEVER purchase any (Four Paws) product EVER again !!!

Anonymous said...

Hey 8:06am Please go back and read the entire post again, because some where you missed something. Or maybe I missed something because nowhere did it say anything about the dog swallowing anything.The ball could be huge and still create enough vacuum to pull an animals tongue inside of it.I believe this whole thing is an oversight on the manufacturer that they just don't want to admit and take care of this.

Anonymous said...

The problem has been called to the company's attention and they are not willing to do anything.

If this were a child, they would be sued out the wazoo.

I suggest finding an attorney, preferably one who will work on contingency or low initial fee to:

1. Hit the courts and get a mandated recall on the product, and

2. To recover your dog's medical costs + a reasonable punitive to cover the dog's and family's suffering as well as the increase to the family budget to accommodate the dog's new needs, from the special food to additional visits to the vet, and any other imposition it makes on your life.

I know that this process in the short term will be a hardship on your family, but if you win, it will go a long way toward reducing your burden, accommodating your dear companion, and not put you in a position between choosing between feeding your family and caring for the animal due to cost.

Not to mention getting that dangerous toy off the shelves. If it's a paper cut with 5 incidents, it's a minor deal. But if it's 5 children choking to death, sorry, but the product goes buh-bye asap. Animals, while not human children, are living creatures and no pet should be at risk for this severe and life-changing an injury.

Anonymous said...

3:35: why don't you just go & read the 8:06 comment again.
just another something to watch out for #2; #1 to address the situation as reported.