OAKLAND, Calif. (KTVU) - Chick-fil-A has dethroned In-N-Out as America's favorite fast-food restaurant, according to a recent study.
The fast-food chain took the top spot on Market Force's annual satisfaction survey with the burger joint trailing closely behind.
The index gives insight into customer experience and whether they would recommend the restaurant brand.
Market Force elicited responses from more than 7,600 customers on food quality, staff friendliness, and dollar value among other things.
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4 comments:
Not a fan of CFA, it's too inconsistent. Waiting in line for a sandwich and it's guaranteed not to be good. Too thick in part that it's chewy and underdone, while the thin part is over cooked and dry. There's that strip of tough gristle right up the center. And whoever they buy their chicken is rough that there will be bruising and/or "guts" in a bite of your sandwich. So you end up having to buy 2 sandwiches in hopes that one is good.
Plus is way oversalted and comes on that tiny stale crumbly bun. Any more their "waffle fries" are just greasy broken bits. Their nuggets are super tiny little hunks of gristle. The tenders have an off taste to them.
Really the one good thing they have going for them is the icy cold coke or lemonade. But now that MD is banning styrofoam, that's going to go away too.
Arby's is way more consistent on quality, Cook-out is way better on pricing. But if I'm up north, I'll just go to Burger King because you zip right through the line.
Wow, I love Chick FilA. Only one time ever have I had a problem with my food, and they immediately fixed the problem, plus gave me a coupon for a free item. And they did it all with a pleasant attitude. Customer service is the main reason why they are successful.
Salisbury's Chick Fil A North cannot be beat. I have never had the unpleasant experiences that 5:40 has. We go at least once every 2 weeks & love it!!!
5:40. Uggh. Are you the manager of a competing restaurant? Lol. Maybe burger king? Lol. Wrong strategic move. You made me want chic til a like now.
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