1. Don’t apologize to the mob
I believe in apologies so much that there’s a chapter in my book 101 Things All Young Adults Should Know that talks about the importance of being willing to say you’re sorry when you mess up. Of course, that’s with your friends, your family, your co-workers, or maybe the person whose shoe you accidentally stepped on.
When social media mobs start yowling for blood because they don’t like a joke you told or they’re offended by some common sentiment you utter, the first thought you may have is, “If I apologize, maybe all of this will go away.” Unfortunately, that is not how it works. To the contrary, an apology is taken as an admission of guilt and evidence that their pressure is working. It’s not about getting an apology for these people; it’s about people with meaningless lives getting a sense of accomplishment by punishing you. Don’t give them the satisfaction. The people who do the best in these situations are inevitably the ones who don’t apologize, aren’t ashamed, and don’t back up one inch.
2. Be prepared to take some losses