Sunday, April 23, 2017

A Viewer Writes: Dover Pools




I was wondering if you would post my complaint about dover pools on your site.

I purchased a pool from dover pools in Salisbury the process there was good. It was the installation side that's horrible. My trouble stated the first day when the install crew who didn't show up until 1pm all the while I missed a full day of work started their immediate shakedown of money for grading. After getting that straightened out still not to my satisfaction but wanting to move forward. They left at 4pm unfinished, I received a call stating they would return in a week to finish. It's now noon 1 week and 1 day later because of again rescheduling and another day of missed work no crew no pool and a messed up yard. I just wanted to let everyone else know maybe look at another pool company for their project. I am including pics of my install and what an install should look like.

22 comments:

Anonymous said...

Yes you are right and I can testify the Dover Pool installation process is a joke. Dover has to take responsibility as they did the pre install survey then sent their sub-contractor to the side completely unprepared. I actually had to stop them at one point an call in my own contractor to do the grading and compaction to the tune of $1,000. Oh and the installers ruined two liners during installation. Pretty piss poor.

Anonymous said...

I tell all my friends, to have cash on hand when they install! They will find a way to make you pay extra at install. They will also leave a big mess when they leave, so be prepared. Their install does not cover anything but putting the pool up.

Also, please be aware if they have to dig down on one side to make it level, chances are you won't pass inspection with the county. The county will require a fence for the top of your pool where the grading was done.

Anonymous said...

every install will look different
some require much more grading than others

that said, i would return to dover pools, tell them to refund my money, and look elsewhere
if i have something scheduled and its not done on time, i cancel

Anonymous said...

LOL Welcome to the drunk good ole boy shore they are Lazy Bastards.

Anonymous said...

alot of my friends have this type of pool. I think they are very ugly. i'd rather get a small blow up one from walmart or pony up the $$ to get an inground pool. These aluminum pools are expensive to maintain and usually last about 5-8 yrs.

Anonymous said...

I dont understand the trench around the pool. wont that soil eventually erode and the pool sides sink?

Anonymous said...

2:11
Many people have a 'ring' around the outside of the pool. Many fill it with gravel. It helps prevent a trench when water is splashed out of the poor.

Anonymous said...

12:50. Amen to that. They don't start work til after 7 and then want to go home by 2. Never seen anything like it. Lazy indeed.

Anonymous said...

I had mine done over 10 years ago. I cannot complain. They did a great job on my pool installation. Except for normal wear and tear on replace pump parts, still looks and works great. My only problem was with getting the permit. I had to get a health department permit to show it was no where near a septic tank and a county permit. Had the same Walmart pool there for years with no issue. Took me over a month to finally get approval, and that was after I found the right person in the county to contact. The only problem was the hassle of getting permission to put an above ground swimming pool on my property!!!!!! I know they hire out different contractors for this work, but as for the installation, I can't complain. After the install, get some pea gravel to put around the pool for erosion. Might want to also bury some chicken wire around the pool to keep moles from digging under you pool. This happened to me, and I now have a small rut where the mole dug. The problem stopped after burying the chicken wire around the pool.

Anonymous said...

2:32 PM Thank you

Anonymous said...

Eastern shore Worst workers in MD.

Anonymous said...

I refuse to go to Dover pool. They are so unprofessional. I feel like they test your water, sell you a bunch of chemicals that screw up your water just to have it retested to sell you more chemicals to fix it! Go to Pool Tech. They are friendly and know what they are doing!

Anonymous said...

Bought a pool from Dover Pools in Salisbury about 5 years ago. Live in Delmar, DE. Had no trouble with the installation. Paid cash for the pool. Bought all my chemicals from Dover Pool, even though like some others I sometimes think Dover Pools tells you that you need chemicals that you don't need. My problem started with a wind storm. We had a freak thunderstorm one night that must have had a micro burst of wind. It blew off my cover and about the top half of the rails of the pool. Also broke the tops off of some of the support beams where the rails attached to them. Called my home owner's insurance and it was covered. Went down to Dover Pools, in Salisbury, where I bought the pool. Oh yes, we can help you, the manager says. You just need to tell me exactly which rails are missing and we'll get them ordered and get an installation team to come up and put them back on the pool. One month later I still could not even get Dover Pools to ORDER the pool parts. This is after I offered to pay cash and just have my insurance reimburse me, as I thought maybe that was the hold up. This is after I contacted the pool manufacturer and got specs on the pool and the specific pool part numbers for them. They told me they were having trouble finding an installer who would do the work because they would lose a whole day of "installing" just coming to fix my pool. Well, they weren't worried about that when they collected those thousands of dollars from me for the pool or the chemicals. But even with that argument aside, why would they not even order the parts? At about the six week period, I figured that was enough. Contacted the pool manufacturer again. Explained that if I could get Dover Pools to order the parts and install them or even just order the parts I would be glad to go with them but I couldn't get them to do anything. To make a long story short, I ordered the parts myself. Freighted them to my house. Installed them myself. And Dover Pools can kiss my A**. Piss poor customer service and they simply do not care.

Anonymous said...

3 14 are you the owner manager at pool tech

Anonymous said...

I have had 2 pools installed by Dover Pools and I didn't have any issues. The second one was installed about a month ago. I am very happy with them.

Anonymous said...

Signed
The Owner.

Anonymous said...

450..no I am not..not a happy customer with Dover pool. I have a bunch of leftover chemicals they sold me that I don't need now.

Anonymous said...

thank you for these reports.

Anonymous said...

No not the owner just a customer who has had no issues

Anonymous said...

Should have done some research.

Anonymous said...

Have had a similar experience with Bend Dove Pools also. Buying the pool is the easiest thing in the world. After that the wheels fall off. The installation crew left an 8" high mound of dirt next to the finished pool and told me it was my responsibility. The included water left the pool 1/4 low. Everything was an extra because the installers are sub-contractors and only get paid for what Dover Pools decides. It's up to the sub-contractor to wrangle the rest out of the customer. None of this is disclosed to the customer at the time of sale. And after all that having a pool really sucks.

Anonymous said...

Unless you have a perfect site to place a pool, site prep is going to cost extra. No different than erecting any other kind of "structure." One is naive if they think a pool company is going to erect/install a pool on an unprepared surface. But if they did, the homeowner would be the first to sue when the pool failed perform properly, or failed prematurely, due to lack of site prep. Bad-mouthing the pool company for a lack of planning by the homeowner, is not warranted.