Acme is trying to get rid of the old Giant employees? Absolutely not true. What IS true is that there is a 30 day "probationary" period in which Acme "weed out" any employees that don't make the cut.
This, to me, is a good thing going forward. The special requests and the suggestions that MY customers fill out are taken very seriously. I cannot stress enough how much we (as a whole) care for our customers. Please bear with us as we make the transition from our former employer. We do listen.
Am I glad I stayed? Absolutely. Why? Mainly the customers, but I am also willing to deliver on what we always have as employees. Top quality service, and top quality products. Unfortunately that comes at a price and many people are willing to pay a little more for better service and products. I'm not being paid to write this as I type on my iPad on my couch at home. The reason I am is because I want you to give us a chance......to listen to YOU.......OUR customers and try to correct what is needed before you go elsewhere. I'll agree that not everything is the same as it was before but please let us know what we can do to correct what is wrong. I really do take it to heart because I care very much about MY customers.
A few more thoughts:
The meat is amazing. We have 6 butchers on duty and 2 wrappers daily. Cut, trimmed, and lean like it "used" to be a few years ago-not cut, pre-packaged and sent in from the warehouse....I am very proud of this as an employee.
All seafood is CHEAPER than it "used" to be with the exception of the crab clusters which are $2 more a pound than they used to be:(
Try to take a product back to a competitor and see how "easy" it is.....believe me it is not. We accept/return all products we sell without question.
Bakery-we "used" to get frozen products in and just throw them in the oven....not anymore! We freshly bake items like we used to do years ago. I am proud of this as well.
Boar's Head in the deli-we got it because YOU wanted it. Acme has an agreement with Deitz & Watson in ALL of their deli's and I'm sure it didn't go over well when Salisbury wanted Boar's Head instead-it's because YOU wanted it. I've heard time and time again from customers that Boar's Head is much better quality than Deitz & Watson.
Self check-outs-Acme has never believed in self check-outs. They believe in person to person service. We explained that our customers like self checkout! We wanted to cater to both crowds. Some like self check-out and some still like the person to person service. We wanted to satisfy our current customers despite what Acme's beliefs were. I think it was a good move personally....
I will end with saying that I WILL remain anonymous as I was and I still am employed. If I didn't take this to heart, love our customers (most of them!), and just really care about them I would have never taken my time to write this. Nothing is perfect, but with your help, suggestions, and comments to our management we cannot improve. Please keep this in mind when you come in. If you don't like something please tell management. I will end on what I believe myself and I feel that many people that have been around awhile will agree with:
You get what you pay for.
You are free to shop anywhere you wish. You have choices everyday of what to wear, what to eat, and where to shop. But keep in mind these places you frequent and spend your hard earned dollars.....how do they treat their employees? Are they Union? Are the employees happy? Do they give back to the community and to YOU as a customer? Do they even care about you? Do they treat you with respect? And finally, do they deliver on what they promise?
Please give us a chance to correct what is wrong before going on a public forum such as this and downing us. We will listen-just tell us what you want please.