Dear Five Guys: Don’t Copy Customer On E-mail Where You Call Him A “Douche”

Have you ever penned a harshly worded e-mail about someone and then panicked for a moment when after you hit “send” out of fear that you may have copied the target of your vitriol on the message? 99.9% of the time, you did not… but when it does happen — and when you represent a major fast food chain — the results make for good Internet.

Consumerist reader John and his co-workers often place group orders for pick-up at their local Five Guys. Recently there was a minor screw-up and the group was charged for fries that were not included. And so John filed a polite complaint online and received a nice e-mail in reply.

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