The primary function of mobile carriers, and the reason we pay them oodles of money each month, is to provide wireless coverage for our cell phones. You expect your carrier to make sure your cell phone can make calls, send text messages, surf websites like The Huffington Post, and whatever else you do that requires a mobile connection.
It seems like a simple transaction, for both parties. However, only one side really has to hold up its end of the bargain, thanks to a sneaky provision buried in the fine print of those terms and conditions you probably aren't reading . When you sign a two-year contract with any of the four largest carriers in the United States -- Verizon, AT&T, Sprint and T-Mobile -- you're saying it's okay if your carrier doesn't actually provide any service, and that even if your cell phone cannot connect to the network where you need it most, you will still pay the agreed-upon amount each month and stay in your contract.
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