BALTIMORE - "This is where we get stuck," John Banks said as he scrolled through the Maryland Health Connection website.
For Banks, "stuck" is an understatement. He says he's logged in and tried to sign up for healthcare since it started on Oct. 1, but he hasn't gotten much further than the website's homepage.
"Everyday I'm calling back and waiting three hours on the phone. Call back-- wait two hours on the phone, call back-- wait three more hours on the phone to have them tell me, 'Oh, well we'll put in a ticket,' 'Oh, well the ticket has been escalated but we don't have any response yet," Banks said.
A response, he says, is all he really needs. The website won't let him look deeper into the healthcare options for his family, who haven't been covered for three years.
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DelMarVa's Premier Source for News, Opinion, Analysis, and Human Interest Contact Publisher Joe Albero at alberobutzo@wmconnect.com or 410-430-5349
4 comments:
Has he shopped BCBS? United? There are other places to shop. He makes it sound like there's only one place selling health insurance out there.
Please note he is not without healthcare he is without health insurance. He can go and get healthcare any ware and pay for it
Anonymous said...
Please note he is not without healthcare he is without health insurance. He can go and get healthcare any ware and pay for it
December 28, 2013 at 9:12 AM
any ware? WTH!
Please note, 912, He is without health insurance because he is only shopping at the Broken Store. The stores that have been here and working just fine for years, he has not visited. Get it?
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