Excel Swimming Pool Water

Dear Mr. Albero,

Excel Family Inc. is and has been a local family owned and operated company for fifteen years now. We are members of the Fruitland chamber of commerce, Camp ESPA, and many other local charitable events and organizations. I have striven over the many years of being in business to be as good to the community as they have been to us. With help from our loyal customers over the years we have been able to bring an excellent service to the community. Our business is based on family values, hard work, and giving back when able.

Understanding the concern from the community that has been brought to my attention I would like to clarify the situation regarding my pool water delivery trucks. The location of the hydrant that was chosen is very much in plain view from Northwood Dr. directly across from a well known business. The location of the hydrant that I chose was based on a couple factors. I felt that this is a seldom used road that is visible from many directions for the safety of my drivers and other motorist. I also feel that this location would not interfere with traffic in anyway. This hydrant prior to our approval from the city of Salisbury was overgrown with weeds and barely visible for any type of emergency use. I have been using this hydrant with a meter, back flow preventer, and valve provided by the city onl y after a lengthy application process. This is my third season using this location and have never had any problems in the past. We are in the system with Salisbury Police, Wicomico Sheriff Department, Maryland State Police, and Salisbury Water Department.

We use the water purchased from the city at the rate of almost ten dollars per every thousand gallons for many different uses. We pay a premium price for the ability to use the hydrant, meter and privilege that we have. My drivers are not allowed to open, close, or adjust the hydrant in any way. There is a valve and special fitting attached to the meter that only matches to our hoses. We are not permitted to lock or remove the meter for if there is an emergency it is available. We deliver swimming pool water at our own risk that the water may not meet the standards that we set. We understand the possibility of water being cloudy or not exactly chemically treated for different uses. A couple fire suppression companies use our service to fill and test water towers for rural school d istricts as well as new construction. We supply water to many local businesses in emergency situations such as a dry well or contaminated tap water or whatever situation arises. We also provide our water carrying capability to local fire departments and municipalities in any emergency situation. For the ones that remember West Sides natural cover fire 2007 and Crab Island fire in Somerset County 2004 just for example we where there. We are on the call list in many towns and counties 24/7 in case of any emergency situation. At no time have we ever asked for compensation during these and many other situations that we have been called on.

The ability to connect to a hydrant has been a privilege that many different towns extend to our company because of the strong and honorable history Excel has proven to have in the many years of being a local family owned and operated business. We have the ability to purchase water just about every where we go on the shore based on our reputation, honesty, and prompt payment.

I encourage anyone with any doubt how we conduct ourselves please stop by and talk to any one of my employees or myself when you see us out and about. Feel free to call me anytime @ 410-749-9933 with any questions or concerns.

Sincerely,
Steve Brown
P.S. On a separate note I would like to thank Mr. Albero for his time on the phone and consideration in this matter. I have striven very hard and many years to build this reputable business.