The opinions expressed by columnists are their own and do not represent our advertisers

Saturday, June 22, 2019

Chick-fil-A Success Proves You Can’t Fake the Role of Faith in Business Culture

“You can’t sell from an empty wagon.”

That statement from Jimmy Collins, Chick-fil-A’s former chief operating officer (and my supervisor), has always stuck with me.

Usually, Jimmy directed this observation toward the Chick-fil-A operator family around the realities of being ready for business: having proper inventory, properly trained talent, and an “on-stage” attitude all the time. You can never be successful if your “wagon” is not stocked and ready to go.

But while this might be a powerful picture of a business that’s prepared operationally, I also learned from Jimmy and Chick-fil-A’s founder, Truett Cathy, that “you can’t lead out of an empty wagon” either. No organization’s culture will be any stronger than the values, philosophies and, if genuine, the faith of its leader or leaders.

Is there a clear “why” for the business’s existence? Are there strong values that become motivations and filters for decision-making? And if the “why” is rooted in the genuine faith of the leader, then it will impact his or her decisions and behaviors.

More here


Anonymous said...

Admire them Greatly.
They show the Rest of the
World, Morals, Values and
Integrity Still Exist!
Blessings to them!

Anonymous said...

9:25 Amen!!

Anonymous said...

100% spot on!

Anonymous said...

Could they get the MSG out of their pickle sauce ? They are peddling a sweaty damp chicken patty sandwich. I don't don't care what their beliefs are. Come up with a better product. I guess for poor people on a budget that don't get out it's the new Golden Corral but not for me.