I read the PRMC article posted on your blog. I would like to make you and your readers aware of a situation I was a part of.
Last Monday afternoon I called 911 on behalf of my disabled mother. She was experiencing chest pain. My mother has a long standing cardiac history that has required a cardiac cath and stents.
EMS was quick and prompt with their response however, upon arriving to the ER at PRMC my mother was wheeled in and taken to the charge nurse (I assume she was the charge nurse because she was the only one wearing a white shirt). The paramedic told the nurse that my mother was having chest pain and he tried sending an EKG but his monitor wouldn't transmit.
The charge nurse took a few minutes to look at her computer. She made two phone calls to see if several different rooms were "ready." She told the paramedic to "walk slow to 209, it's not clean."
As we arrived to 209, the room was littered with trash, wet bed linens, a full jug of urine, used half used IV fluid bags, documents containing the previous patients social security number, name, and medical diagnosis, and cords and wires on the floor.
There was three staff members at the nurses station. They saw us arrive and yet they did nothing to help get the room ready. One girl in green said "I've called environmental!" and continued texting on her cell phone.
We waited a total of 22 minutes (I timed it). It took another 4 minutes for the custodian to pick up the cords (without washing or wiping them), and make the bed (without allowing the cleaning agents to dry; my mother was eventually put into a bed with a sheet soaked with a cleaning solution). The custodian didn't even remove the jug of urine.
In total we waited almost 28 minutes (from arrival) for my mother to be placed into a bed. We then waited another 14 minutes for an EKG to be done at the hospital.
I asked my mother's nurse to have a supervisor come talk to me. She never showed.
I have since called Salisbury EMS and they referred me MIEMSS (the state agency responsible for EMS). They have advised me they will start an investigation. They have advised me that PRMC (as a cardiac intervention hospital) must complete an EKG within a certain time frame. They've also advised me that an ER has to be ready for ambulance patients and failing to do so will require EMS ambulance patients to be diverted to another ER (capable of handling the patient load).
This hospital is not capable of saving lives. How they maintain being a trauma center, stoke center, and cardiac intervention hospital is beyond me. It's disgusting.