Library Releases Survey Results

WHAT:  Customer Survey Results

WHO:  Library customers

WHEN: November 23, 2010 

WHERE: Online at www.wicomicolibrary.org

SALISBURY, MD – November 23, 2010 – Wicomico Public Library has released the results of the customer survey taken in October at each library location, as well as online.  The survey shows that more than 60% of respondents visit the library more than four times per month, with most visits at the Main Library in downtown Salisbury.  The number one reason people visit is to check out books or other materials.  More than half of the respondents use the Library’s web site more than five times per month, with the majority able to easily find and use what they are looking for on the web site.

Respondents also lamented the budget-driven loss of library service hours and complimented the “knowledgeable and enthusiastic staff” for the assistance they provide.  Complete survey results are available at www.wicomicolibrary.org.

The library is a lifeline for the community, providing free resources to help citizens find health information, complete and submit job applications, startup and run their small businesses, help their children learn to read and succeed in school, support education at all levels and provide a welcoming place to meet, gather and build community, for children, teens and adults.

Last year the library circulated over 815,000 items; offered over 1,400 programs, classes and events attended by over 15,000 people; registered over 135,000 computer sign ups; answered over 45,000 information questions; recorded almost 1,600 community meeting room bookings; and provided almost 1,300 bookmobile visits to schools, daycare centers, senior facilities and neighborhoods.

58,431 card holders, 60% of the 94,000 residents of Wicomico County used Wicomico Public Library, which recorded over 362,000 visits last year.