A Viewer Writes: Johnson McKee Animal Hospital Salisbury Maryland

We recently adopted a kitten from the Delmarva Cat Connection which we have been enormously happy with. Part of our fee for the adoption included neutering or spaying. This past Mon 6/22/20 our kitty was taken by the Connection to the Annapolis area for her spaying. We picked her back up about 8:30 PM that same evening. When we arrived home I removed her from the Pet Carrier and noticed one eye was closed. I just thought could be a cold, sinus infection or something. I did keep putting warm damp cloths on the eye to make it feel better . By Friday it seemed to be draining, and discharge more so I called our family vet we have had more than 10+ years but they were closing for about 2 wks. I called the place we went before we had changed due frankly because of cost and getting quicker than we did @ Johnson McKee. I gave the girl our info and she said they still had the records, but curtly she said you won’t be able to have your pet treated here. I asked why and she said our chart was “tagged” I asked her why she said she could not tell me I would need to speak to the office mgr so I asked for the office mgr and was told she was not there, I asked when she would return she said she did not know, so I asked to speak to one of the vets when one was available she said no they were too busy. I then a told her I would call back until I got to speak to this mgr. I did so and was told she was in but would not speak to me, I then told her that I had a right since they were a hospital and it was an ER situation that the mgr call me & left my number. I got home about 10 min later this female cld screaming (I presume the mgr) I did not catch the name she said it was their right to tag charts and I did not need to know why , they could tag any chart they wanted. I tried to explain I had gone their for many years when it was Dr. Rufus Johnson, and then John McKee and that I knew Mrs McKee personally through a group we were in and that I was sure she would advise I be told. The (mgr?) got more and more beligerant that it was their practice and they would do what they wanted. I told her I had a right to know since it was my chart to know why it was necessary to refuse treatment for a real emergency, and customers have rights too. She proceeded to holler louder and louder to the point you could hardly understand her rant. I told her that I could post it on facebook or a local web that people in emergency situations had rights. She then said she wasn’t sure why it was tagged but probably because I was rude! To then I said something I truly shouldn’t have. Please if there is anyone out there with reviews like mine please let this blog and myself know. I have worked in the medical profession myself for 47 years before retiring and I never treated anyone like this or had a staff member that was allowed to act like this. And we do have rights.