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Saturday, February 14, 2015

Important storm-related updates regarding Verizon HSI service

There’s no doubt that this winter has been one for the ages. As another major
snowstorm approaches this weekend, rest assured that we are prepared to 
 quickly resolve any potential issues. Whether brief or lengthy, a power outage 
is one of the most common storm-related occurrences. Knowing that, we’d 
like to provide you with some helpful information in preparation of a 
potential outage.
 
What should I do in the event of a power outage?
Visit verizon.com/outage from your computer, smartphone, or wireless device to:
Track current outages
Find answers to equipment repair and backup service questions
Create a "Repair Request" if needed
Do I need to reset anything once power is restored?
Most issues can be resolved by unplugging and plugging your Verizon equipment back in (Modem, Router, etc). If that doesn't resolve your issues, you may need to reboot your HSI modem by following these instructions. For additional troubleshooting assistance, download our In-Home Agent application.
 
Thank you for choosing Verizon. We hope you have a safe winter.
Sincerely,
Your Verizon Team

6 comments:

Anonymous said...

Verizon sucks.

Anonymous said...

MY computer doesnt work if the power goes out

Anonymous said...

How do they expect anyone to get on the computer when the power is out? They say the most ridiculous things.

Anonymous said...

328-Root Metrics says otherwise...

Anonymous said...

WBOC had high winds shaded in red everywhere but Wicomico county,I guess we are in a bubble.

Anonymous said...

328-Root Metric is an art not science...You can buy your results. But it doesn't change the fact they are a bunch of crooks.