Does The Pep Boys 29-Minute Oil Change Guarantee Actually Apply?

Troy is a rational person, which is why he took Pep Boys' advertisement of a guaranteed 29-minute oil change literally. A sign at his local outlet claims that if your oil change takes more than 29 minutes, you'll receive a $10 voucher for your next oil change. Except that's not actually how the program works, and Troy found that there's apparently always a way to weasel out of giving customers the $10.

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