Hi Joe,
I know that PRMC gets a lot of flack in the community sometimes for care that people deem to be less than appropriate but sometimes people need to be praised for the good jobs they do.
I encountered my 2nd bout with kidney stones in 6 months this past weekend. While my first had been uncomfortable to say the least, I exited the experience basically unscathed. Round 2 however would prove to be no walk in the park. I entered the ER on Friday evening at 7:25 and it was busy to say the least. I didn't fit into the "express crowd" so I waited for about an hour. I could tell the nurse behind the triage desk was "feeling my pain" and she got me in ASAP. Once I was in the care area...no grass grew under anyones feet. I was immediately assessed, labs drawn, and an IV started for delivery of pain medication to ease my IMMENSE discomfort. I was then taken for a CT and wasn't back from that 30 minutes before the doctor (Dr. Wild lol) was in and giving me the low down. The staff nurses backed him with the what-to-do-from-now-on rules and I was out the door and on my way home, in comfort, by 11pm.
When you are in that much pain, time is of the essence.
My hat is off to the fine ladies and gentlemen who did their jobs with expertise and professionalism on August 5th. I have followed the rules they put in place for my issue and things are going quite well for me.
However, should they go awry again in the future, I will have 100% faith in the crew at PRMC's Emergency Room.
Thanks so much!!
Angie Wilkins