The Obama administration said Sunday that it is calling in the “best and brightest” technicians to help fix the bug-laden federal website that has tarnished the rollout of the new health care law and galvanized the overhaul’s fiercest critics in Congress.
In a blog post, the Department of Health and Human Services struck a contrite tone after boasting that the site, which is supposed to help people in 36 states sign up for private coverage, has received 19 million unique visits since its debut on Oct. 1.
“Unfortunately, the experience on HealthCare.gov has been frustrating for many Americans,” the agency said. “Some have had trouble creating accounts and logging in to the site, while others have received confusing error messages, or had to wait for slow page loads or forms that failed to respond in a timely fashion. The initial consumer experience of HealthCare.gov has not lived up to the expectations of the American people. We are committed to doing better.”