NEVER...EVER BUY DELL AT BESTBUY[9:35 AM] Connecting to Rescue Gateway: control.app12.logmeinrescue.com...
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[9:35 AM] Chat session established with Agent McCowan.
[9:35 AM] Agent McCowan says:
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Thank you for contacting Geek Squad Chat. This is Agent McCowan. How may I assist you ?
[9:35 AM] Michele+Costa says: Hello goddmorning
[9:35 AM] Agent McCowan says: Morning
[9:36 AM] Michele+Costa says: I do own a Dell Lapotop bougth at Best Buy March 14 2008, Sarasota Fl.
[9:36 AM] Michele+Costa says: At the moment I am in an overseas assignment in the Dominican Republic at least fr 3 months
[9:37 AM] Michele+Costa says: I contacted Dell International support which refered the problem to your group
[9:37 AM] Michele+Costa says: I would like to send you copy of the e-mail explaining the issue
[9:38 AM] Michele+Costa says: Hello,....are you there???
[9:39 AM] Agent McCowan says: Yes I am here
[9:40 AM] Michele+Costa says: may I send you in the dialog copy of the e-mail???
[9:40 AM] Agent McCowan says: I was thinking matbe you were pasting in the email with the issue
[9:40 AM] Michele+Costa says: yes I will then...
[9:41 AM] Michele+Costa says: HELLO LUIS,
I was also wandering if there is a software patch for the BIOS to ignore the ID from the AC power adapter therefore allowing the battery to charge................It is really annoing to use a laptop connected to the AC permanently, and with a battery charged at 15%-20%........
Waiting for your reply, thank you in advance
Michele Costa
Mr. Luis,
I do have still a problem.......
The issue related to my DELL INSPIRON 1526, SERVICE TAG 3BPMMD1, EXPRESS SERVICE CODE 7238520757 ,it regards the AC ADAPTER not being recognized by the Laptop resulting in the battery NOT being charged. See Dell's knowledge base Journal ID 08246VTBNJ
http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&dl=false&l=en&s=gen&docid=358E1DBD3B7F4BCDE040A68F5B2877AE&doclang=en&cs=#5
Now I pinpointed further the issue and ruled out the AC adapter, since I compared it with a friend's and I determined that the plug inside the Laptop has a contact issue.
Now, I bougth the system in March 2008, in Best Buy Sarasota, Fl. but I am staying in the Dominican Republic for the next three months.
Could you direct me to Dell's local support, to change the defective part, I believe in Santo Domingo, Dominican Republic Dell has a support center.
Regards, Waiting for your reply........
MICHELE COSTA
[9:42 AM] Michele+Costa says: My e-mail is michelecosta2004@gmail.com, may phone is 809-979-3672
[9:43 AM] Agent McCowan says: You basically are wanting the local support in Santo Domingo ?
[9:44 AM] Michele+Costa says: No, I was directed to your group.....
[9:44 AM] Michele+Costa says: Yes, I would like to service the Laptop in Santo Domingo, if there is a service
[9:47 AM] Michele+Costa says: Do you know if there is a patch fr the BIOS, to avoid reading the Ac adapter ID, therefore allowing the battery to charge?????
[9:48 AM] Agent McCowan says: I am researching your issue as we speak
[9:48 AM] Michele+Costa says: OK
[9:53 AM] Agent McCowan says: I have been informed that we do not ship nor do we have a store in the Dominican Republic
[9:53 AM] Michele+Costa says: Best BUy or Dell??
[9:54 AM] Agent McCowan says: No ma'am
[9:55 AM] Michele+Costa says: my name has Italian roots I am Mr.Michele
[9:55 AM] Michele+Costa says: what do you suggest I do????
[9:56 AM] Agent McCowan says: You do have a 1 year limited warranty with Dell through Best Buy but it is an in store process
[9:56 AM] Michele+Costa says: so if I have it repaired down here, do I loose the warranty????
[9:57 AM] Agent McCowan says: That would void the 1 year warranty \
[9:57 AM] Michele+Costa says: Well, then could I ship Fed-X to the Sarasota store????
[9:58 AM] Agent McCowan says: Then how would they ship it back to you
[9:58 AM] Michele+Costa says: using the same international carrier???
[10:00 AM] Agent McCowan says: We don not ship to the Dominican Republic
[10:02 AM] Michele+Costa says: well, then I am really disappointed, since when buying a DELL at BEST BUY, I should have been informed, that the support was only going to be US based.......It seems like it's a poor strategy, both for DELL and BEST BUY............thank you and have a nice day....I AM NOT A HAPPY CUSTOMER
[10:03 AM] Agent McCowan says: Thank you for contacting the Geek Squad Chat. Have a good day
[10:03 AM] Michele+Costa says: thank you
[10:03 AM] Agent McCowan has ended the session.